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Bumrungrad International Hospital has put artificial intelligence (AI) agents to work on roughly 7,000 emails that arrive in its patient correspondence inbox each day, as the Bangkok hospital extends its use of the technology beyond clinical settings and into how it runs its operations.
Summary
The hospital has been using AI in clinical work for several years. Applying it to hospital operations only began in the middle of last year, at the same time as its Salesforce estate was brought under the IT department, said James McLeary, chief information officer and chief information security officer at Bumrungrad.
This summary is a partial excerpt — the source's own feed cuts off here. Read the full story at Techtarget for the rest.
KazaSec's take
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